Saint-Gobain Distribution Bâtiment France is France’s largest distributor of construction materials, with 2,200 sales points throughout the country. The company is part of the Saint-Gobain corporate group, which specializes in manufacturing glass and other high-performance construction materials and has nearly…
Aditi Sharma, L&D manager at Maersk, explains the keys to success in integrating a game-based learning project in this company with almost 88,000 employees in 935 offices scattered throughout 130 countries. Q: What is Maersk’s activity? A: Maersk is an…
In economics, productive efficiency – or technical efficiency – is reached when no more quantity of a product can be reached without sacrificing the production of another. If we apply this concept to productivity in the workplace we end up…
All sales workshops are set up to train sales and marketing teams how to best use certain methods, techniques and skills to foster sales and customer loyalty. Workshops no doubt require a solid practical base, in which regard role dynamics…
Reciting a list of the surefire steps isn’t the best approach to learn leadership, since each leader’s personality is an instrumental factor in shaping a leadership style and therefore not all guides work the same for every leader. We can,…
Democratic leadership, also known as participative leadership, is a type of leadership style in which members of the group take a more participative role in the decision-making process. Democratic leaders are characterized for allowing all members of their teams to…
The employee hiring process is only halfway done when the selected candidate accepts the offer. Appropriate company integration during the first days or weeks is vital for the new hire and company alike. In this regard, having an optimum onboarding…
Whatever a company’s size, one of the constant challenges it faces is to achieve optimum productivity from its workforce. There are several particularly important factors that play a role in productivity. We’ve selected the following five: 1. Energy and personal…
Everyone understands the importance of a successful and engaging training program. If properly implemented, it reinforces critical skills and knowledge to build morale leading to an overall positive impact on the company. Often times; however, training programs fall short of…
Staff training programs are vital to any successful company. All companies need to have top professionals, support them in their development, and equip them with the necessary tools and skills to best perform in their roles. This is particularly true…
Training call center customer service employees can be a headache for every company. Due to the focus on meeting user requests, answering questions, and opening new accounts, it is essential that these employees put themselves in the customer’s shoes and…
The way you present and launch a game-based learning program to your staff will be vital for its success, especially if it is in a format that is new to the company. A good launch event (that explains why it…
Although the GDPR (General Data Protection Regulation) brings with it a number of challenges for companies, one of the most important concerns is employee training. If your employees don’t know the key points of the new legislation, they’re unlikely to…
The new European Union data protection regulation, known by its acronym GDPR, will enter into force on May 25, 2018, and this involves major changes for all companies that store the data of European citizens. This General Data Protection Regulation…
The new European Union data protection law (General Data Protection Regulation, GDPR) is already here and will directly affect those responsible for training and development. When it enters into force on May 25, 2018, all companies will have to implement…
Employees are increasingly using the top training and development apps to continue advancing their careers. For decades, training was carried out in the classroom and, more recently, on computers; but today (and in the future) everything points to a significant…
B-learning (or blended learning) is emerging as one of the newest trends in the corporate training world. A combination of classroom learning and online courses (or any other digital resource), it is achieving great results by using the best of…
B-learning (or blended learning) is now recognized as one of the best employee training methods in use today and is, therefore, being used in more and more companies around the world. The combination of classroom sessions and online courses (or…
From the moment the day begins, Xavier López Peig is overwhelmed with an endless list of tasks, meetings, emails, requests, phone calls, WhatsApp messages, and presentations. He works as National Director of Consumer Business at CaixaBank Consumer Finance, a company…
In recent years, the onboarding process has become a top priority for human resources departments. It’s been shown that a well-defined, positive experience serves to make new employees loyal, make them feel like part of the organization, and help them…