What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of customer service, practicing empathy is vital to the success of our business and the image generated…
‘2100’ is already here. We have not traveled in time. We are talking about the first simulator in the market to train and develop customer service skills. Today, we want to show you how this video game by Gamelearn works….
Customer service skills are essential to the success of your business. Make your team aware of these key tips to take good care of your customers: 1. Availability The willingness to help is rule number 1 in an efficient customer…
Increasing your personal productivity is easy when you know how. To get off on the right foot, take note of these 7 common mistakes you must avoid: 1. Thinking you will remember everything If you are someone who trusts their…
Mary Poppins put it well: “a spoonful of sugar helps the medicine go down”. In other words, the game helps and motivates to complete tasks which are, in theory, not so interesting. This principle also applies when we grow up,…
If you aspire to exercise team leadership, asking questions to members of your organization is key for communication to flow and for you to become a successful manager. These are the six key questions you must ask your team: 1….
In our calendar, this October 26 is marked as the most important day of the year: we have just launched the first simulator on the development of customer service skills in the market at the Gamelearn Special Event. Welcome to the…
Gamelearn is attending once more the ATD México Summit, held in Mexico City today. There, the leading experts in corporate training gather to present the latest news in talent development for organizations. The ATD (Association for Talent Development) is one…
This week we are taking the plane to land at Zunkuft Personal in Cologne, the most important corporate training event in Germany. We are attending the meeting, held on October 18, 19 and 20, as sponsors and we are participating…
Task force management is an essential function among those of a leader. These are the 5 steps you must take in order to develop your business and strengthen your leadership: 1. Highlight the importance of your team As a team…
Game-based learning vs classroom training. The arrival of new learning methodologies responds to a reality: new generations need to learn in a different manner. The so-called ‘Millennials’ demand other kind of stimulus, different and better than the passivity of a…
Satisfaction is the key to any negotiation process, more so than the money or goods we may obtain from it. Read on to learn to negotiate while you satisfy the wishes and needs of both parties in what is commonly called…
It is “back to school” season and Gamelearn is travelling to Chicago this September to take part in the Online Learning Conference, a meeting organized by the prestigious publication Training Magazine, a voice for the training industry for more than…
Are you easily distracted? Serious gaming and videogames are the subjects of many studies about learning improvements, like this one by the University of Bristol conducted by Professor Paul Howard-Jones. These are the benefits of the game, especially when it comes…
Gamification in education has always been present with the goal of boosting motivation and making learning a fun and effective process. In recent years, gamification has moved to digital learning: from 2010 to 2015, the development of a new way…
The democratic leadership style, also known as participative leadership, is mainly based on mutual respect and the participation of all the people with a shared goal. Collaboration between the leaders and the team All definitions of democratic leadership revolve around…
Effective business communication is, above all, a good cover letter. The first step to make ourselves known is always to reach out and offer our business card. We tell you how to use this underrated and yet very powerful tool:…
In an effective business negotiation, it is essential to take notes in order to have control of the process and keep track of the most important data. Notes will help us improve our influence and persuasion towards the other party….
Exercise can be your greatest ally when developing and maximizing your leadership skills. Being fit makes you a better leader. We tell you why: 1. It is a source of energy Doing exercise makes us better leaders because it allows…
We spend a lot of time in the office. Lunchtime is key to disconnecting and it is also the perfect moment to manage our stress properly. We give you 6 keys to help you rest during your break and face…