Papers, some pens, post-it notes, your coffee mug, the calculator, the cell phone, a lot of pencils you don’t even use… are you one of those people who accumulate countless things on their desks? Be careful! That habit may be…
Taking care of the customer service program of your company means to look after your customers, and thus to ensure the present and future success of your organization. These are 4 key tips to improving your customer service skills: 1….
What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of customer service, practicing empathy is vital to the success of our business and the image generated…
If you aspire to exercise team leadership, asking questions to members of your organization is key for communication to flow and for you to become a successful manager. These are the six key questions you must ask your team: 1….
Task force management is an essential function among those of a leader. These are the 5 steps you must take in order to develop your business and strengthen your leadership: 1. Highlight the importance of your team As a team…
Game-based learning vs classroom training. The arrival of new learning methodologies responds to a reality: new generations need to learn in a different manner. The so-called ‘Millennials’ demand other kind of stimulus, different and better than the passivity of a…
The democratic leadership style, also known as participative leadership, is mainly based on mutual respect and the participation of all the people with a shared goal. Collaboration between the leaders and the team All definitions of democratic leadership revolve around…
Effective business communication is, above all, a good cover letter. The first step to make ourselves known is always to reach out and offer our business card. We tell you how to use this underrated and yet very powerful tool:…
In an effective business negotiation, it is essential to take notes in order to have control of the process and keep track of the most important data. Notes will help us improve our influence and persuasion towards the other party….
In order to lead effectively in your company, you will have to achieve a certain balance and work on key skills to grow as a leader. These are the top 10 skills you need to consider: 1. Adaptation to change…
When developing selling techniques, every detail is important. Think for a moment about the vast amount of information that you handle during a sales negotiation, and everything you have to keep in mind so as not to leave anything to…
There are many leadership qualities that define success. For us, there are at least 4 essential qualities that a good leader cannot ignore and which we summarize in this ranking: #4. Coaching Coaching is a recurring leadership quality for a…
A lot of negotiations are characterized by the concessions made by both sides. Some of the effective persuasion techniques for selling highlight the advantages of being patient while negotiating. What is the best moment to make the first concession? Take…
Ibrahim Jabary, CEO of Gamelearn, leading company in corporate training through video games, has been awarded the 2016 Learning! Champion as ‘Innovator of the Year’ for his contribution to the training industry. This recognition, awarded by the prestigious organization Elearning…
A successful business leadership needs an innovative way of working which will help us lead our organization and take it to the top. We have borrowed some tips from internationally recognized leaders who have made a difference in their teams….
Our work efficiency depends largely on how to release stress at work. Today, we bring you 6 reasons not to give in to multitasking, one of the main causes of stress: 1. You are not ‘multitasking’ Doing lots of things at…
Leadership today is about offering an answer to the great challenge of inspiring the employee. Mahatma Gandhi said: “I suppose leadership at one time meant muscles; but today it means getting along with people”. As a leader, you must know how…
The success of serious games for training has turned games in general and video games in particular, into the best way of learning nowadays. Discover these 8 benefits of serious games that you may not have thought of until now: 1….
Prioritizing tasks, even when every single one is a priority, is crucial for being more productive in our lives. Today, we share with you these 5 tips on how to achieve it: 1. Reflect on your big goal What is your…
Having the respect of others is vital to our leadership team development in a company. We will have more influence on those who respect us more. Take note of these 8 ways to earn respect as a leader: 1. Make your team…