Soft Skills for personal development in the workplace
10 Unforgivable Leadership Mistakes You Probably Make
“Nobody is perfect”, said Billy Wilder, quoting Joe E. Brown in the legendary film “Some like it hot”. Leaders are not perfect either, but it is in your hands to avoid these 10 leadership mistakes which you probably make without…
Problems With Task Management? 7 Tips for Managing your To-Do List
Do you have a never-ending to-do list? If you are one of those people who get overwhelmed with their pile of pending tasks, you will like these 7 tips to reduce your list and improve your task management skills. Keep…
4 Keys to Acting With Empathy in Customer Service
What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of customer service, practicing empathy is vital to the success of our business and the image generated…
The Serious Game on Customer Service Skills: This Is How ‘2100’ Works
‘2100’ is already here. We have not traveled in time. We are talking about the first simulator in the market to train and develop customer service skills. Today, we want to show you how this video game by Gamelearn works….
7 Customer Service Skills That Your Employees Must Know
Customer service skills are essential to the success of your business. Make your team aware of these key tips to take good care of your customers: 1. Availability The willingness to help is rule number 1 in an efficient customer…
The Secret of Task Force Management in 5 Steps
Task force management is an essential function among those of a leader. These are the 5 steps you must take in order to develop your business and strengthen your leadership: 1. Highlight the importance of your team As a team…
The Importance of Satisfaction in Win-Win Negotiations
Satisfaction is the key to any negotiation process, more so than the money or goods we may obtain from it. Read on to learn to negotiate while you satisfy the wishes and needs of both parties in what is commonly called…
The Democratic Leadership Style Through Apple, Twitter and The White House
The democratic leadership style, also known as participative leadership, is mainly based on mutual respect and the participation of all the people with a shared goal. Collaboration between the leaders and the team All definitions of democratic leadership revolve around…
Business Negotiation: How To Increase Your Influence And Persuasion In 7 Steps By Taking Notes
In an effective business negotiation, it is essential to take notes in order to have control of the process and keep track of the most important data. Notes will help us improve our influence and persuasion towards the other party….
10 Reasons To Develop Your Leadership Skills By Doing Exercise
Exercise can be your greatest ally when developing and maximizing your leadership skills. Being fit makes you a better leader. We tell you why: 1. It is a source of energy Doing exercise makes us better leaders because it allows…
Increase Your Productivity: 6 Keys To Make The Most Of Lunchtime
We spend a lot of time in the office. Lunchtime is key to disconnecting and it is also the perfect moment to manage our stress properly. We give you 6 keys to help you rest during your break and face…
The 10 Commandments of Effective Leadership Skills
In order to lead effectively in your company, you will have to achieve a certain balance and work on key skills to grow as a leader. These are the top 10 skills you need to consider: 1. Adaptation to change…
Performance Management: How To Prevent Your Employees From Getting Frustrated
Performance management is key to the success and the future of your business. Helping your employees to control their frustration and therefore improve their performance is one of your responsibilities as a leader. Do you want to know how to…
How To Sell: 3 Details That Make a Difference
When developing selling techniques, every detail is important. Think for a moment about the vast amount of information that you handle during a sales negotiation, and everything you have to keep in mind so as not to leave anything to…
The 4 Essential Leadership Qualities To Build Successful Teams
There are many leadership qualities that define success. For us, there are at least 4 essential qualities that a good leader cannot ignore and which we summarize in this ranking: #4. Coaching Coaching is a recurring leadership quality for a…
Persuasion Techniques: The Importance Of Negotiating Patiently
A lot of negotiations are characterized by the concessions made by both sides. Some of the effective persuasion techniques for selling highlight the advantages of being patient while negotiating. What is the best moment to make the first concession? Take…
Team Management: 13 Ways of Gaining Credibility as A Leader
In team management, and generally throughout our lives, we learn gradually the importance of gaining credibility. If we treat others well, it will be easier to get the respect we want. Take note of these 13 tips: 1. Show humility…
Business Leadership: 5 Tips From Great CEOs That Will Help You Develop As a Leader
A successful business leadership needs an innovative way of working which will help us lead our organization and take it to the top. We have borrowed some tips from internationally recognized leaders who have made a difference in their teams….
Learning Games: What Are You Waiting For To Develop The Most Demanded Skills In The Next 5 Years?
Learning games, also known as serious games, can help you develop the skills that will be most demanded by companies over these coming years. Keep on reading and convince yourself: Unique experiences through simulation Imagine that your team and you…
Effective Communication: Why The Phone Is Not A Proper Means Of Negotiating
Effective communication is key to any successful negotiation. For your messages to be understood and, in turn, for you to be able to correctly understand your interlocutor, it is essential that the interaction be as transparent and direct as possible….