Customer Experience
5 critical customer service mistakes in the classic movie Love Actually
The beauty of movies is identifying with the situations our favorite characters live through in a film. They are a slice of real life. In Love Actually, the romantic comedy directed by Richard Curtis, we see many different situations we’re…
How to hold a sales workshop without bringing your entire team for a meeting
All sales workshops are set up to train sales and marketing teams how to best use certain methods, techniques and skills to foster sales and customer loyalty. Workshops no doubt require a solid practical base, in which regard role dynamics…
6 tips for training call center customer service employees
Training call center customer service employees can be a headache for every company. Due to the focus on meeting user requests, answering questions, and opening new accounts, it is essential that these employees put themselves in the customer’s shoes and…
4 must-read customer service articles
Customer service is vitally important for any business. How will your business survive if you don’t have customers? These four articles will help you understand all the secrets of customer service and enable you to improve the way in which…
6 secrets about customer service training that will boost your team’s results
If you are looking to improve your company’s customer service training, this article is for you. While training and preparing your employees is clearly the first step taken by a good management team, it is nevertheless advisable to focus on…
The ultimate guide to improving customer service in your company
Without customers… what kind of a company would you have? It may seem obvious, but the customer (the person who buys our products or services) should be the number one priority for any business. Unfortunately, this has not always been…
Providing a course on customer care is not enough; your team needs to practice what they’ve learned
The variety of training programs on offer is endless. We have at our fingertips thousands of courses on every conceivable topic and for all kinds of people. This is also the case with customer care: there are a host of…
9 customer care strategies that will make your business grow
Designing customer care strategies that make our business grow is vital if we are to make sure our project is successful and if we want to increase our portfolio of contacts. Knowing these skills will also help us to retain…
4 Tips to Improving your Customer Service Skills
Taking care of the customer service program of your company means to look after your customers, and thus to ensure the present and future success of your organization. These are 4 key tips to improving your customer service skills: 1….
4 Keys to Acting With Empathy in Customer Service
What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of customer service, practicing empathy is vital to the success of our business and the image generated…
The Serious Game on Customer Service Skills: This Is How ‘2100’ Works
‘2100’ is already here. We have not traveled in time. We are talking about the first simulator in the market to train and develop customer service skills. Today, we want to show you how this video game by Gamelearn works….
7 Customer Service Skills That Your Employees Must Know
Customer service skills are essential to the success of your business. Make your team aware of these key tips to take good care of your customers: 1. Availability The willingness to help is rule number 1 in an efficient customer…