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Merchants: Serious game on negotiation and conflict resolution
+ 28,335 students online
Objectives of this course
Test your skills to negotiate, communicate a proposal effectively and resolve conflicts.
Audience
Anyone who wants to develop and improve negotiation and conflict resolution skills.
Available languages
English, French, German, Spanish, Dutch, Italian, Russian, Chinese and Portuguese.
Learn to negotiate while having fun
Merchants is an online negotiation course set in 15th-century Venice. The student plays the role of Carlo Vecchio, a young merchant whose mission is to become the greatest merchant of the age, while being mentored by Leonardo da Vinci or Machiavelli.
Merchants is a unique learning experience based on a simulator that recreates 6 real cases of negotiations in which students apply their skills to negotiate, communicate a proposal effectively and resolve conflicts.
Merchants is available in Spanish, English, French, German, Dutch, Italian, Russian, Chinese and Portuguese.
Why Merchants?
Merchants is an online game-based learning course for negotiation and conflict resolution in which you will learn and apply strategies, techniques and tools to develop and improve your negotiation and conflict resolution skills.
- Build trust and hone your skills with 6 challenging real-life negotiation cases.
- Understand the importance of knowing the interests of the other party.
- Develop techniques to increase your bargaining power and forge lasting and successful partnerships.
- Discover the keys to preparing and presenting a proposal effectively.
- Make use of tools to increase the benefits of an agreement.
Program
Course Section I: Understanding
- Case: Resolve a client conflict.
- The fundamentals of a negotiation.
- Keys to building trust.
- How to avoid common mistakes.
Course Section II: Information and Interests
- Case: Negotiate a sensitive political agreement.
- Strategies to obtain information.
- Determining objectives and clarifying interests.
Course Section III: Flexibility
- Case: Secure a business loan.
- Focusing on interests vs positions.
- Introducing “magic” variables to increase the size of the pie.
Course Section IV: Criteria and Procedures
- Case: Negotiate a joint venture.
- How to use anchor points that satisfy your interests.
- Managing variables during the bargaining phase.
- 6 essential rules to concessions.
- Employing objective criteria and procedures.
Course Section V: Communication
- Case: Negotiation between sovereign nations.
- Checklist to prepare for your negotiation.
- Keys to communicating and presenting your proposal.
Course Section VI: Review
- Case: Hire a highly regarded manager.
- Extensive review and application of all you have learned.
What do our customers say?
“Competing and playing bring out the best in you. And by bringing out the best in you, you assimilate the information better and then you use it in your day-to-day work.”
José Miguel Mejías
Debt Collection Director
Other courses included in the platform
Free Ebooks & Whitepapers
Dictionary
Game-based learning in negotiation
The practical approach of game-based learning courses makes negotiation skills training particularly effective.
Merchants includes a complete negotiation simulator that enables students to practice the skills they learn.
In this way they are able to practice their negotiation skills in a virtual environment to gain confidence when facing real situations.
Serious Games to learn negotiation
Traditionally negotiation skills are taught by consultants who after presenting the theory, usually evaluate students when applying the techniques and strategies in role plays or simulated situations. However, lack of time and high costs, classroom training is becoming less common in businesses.
E-learning is a training format not a methodology. The use of e-learning makes corporate training easier specially in multinational companies.
Serious games when online are in essence e-learning. Serious games make possible soft skills learning and development.
Serious games training in negotiation are more effective, more comfortable for users and easier to implement for companies. In result, the learning impact of serious games is higher because of the methodology and the cost of the training is lower thanks to the online format.
Negotiation simulator
The simulator is the core of Gamelearn’s serious games. It enables the interaction between the students and the video game. Merchant’s negotiation simulator gives constant feedback and evaluation to the students so they can train their negotiation skills until feeling confident.
Through the use of online video games, a complex negotiation simulator allows the player to engage in the learned skills and get instantaneous and personalized feedback, in much the same way that a class instructor would. The advantage, however, is that the negotiation simulator interacts only with one player and therefore the feedback is provided more directly and often to him.